Returns & refunds
Dates are food, so returns work a little differently from most things you buy online.
The return window
You can ask to return an order within 14 days of delivery.
How to start one
Use the contact form. We do not have a self-service return button, because a return of a food product needs a person to look at it — and because that person can usually solve the problem faster than a form can.
Refunds
An approved refund goes back to the card or wallet you paid with. We do not refund to a different method.
If something arrives damaged
Tell us within 48 hours and send a photo if you can. We replace or refund damaged orders without asking you to send them back.